How to Renew your Passport in 4 steps – DFA Aseana (with pics)

Yes, m’ladies. 4 steps. I didn’t say fast. I didn’t say easy. I just mean 4 steps with lots of little sub steps in between. This is a follow-up  to my original post  How to Renew Your Passport so I guess this contains the latest information and updates. I’ve taken some pictures to give you a visual so that you know what to expect when you go to the DFA. If you  left a comment or question under the original  post that was unanswered, perhaps your queries might be answered in this latest post. I’m not a travel agent nor do I claim to be an expert in this area nor am I a DFA employee. My aim is simply to consolidate all the bits and pieces of information about renewing your passport all into one post. Hopefully, someone will find the information useful.

Here’s how our regular passports have evolved.

Above: MAROON Passport (left), GREEN Passport (right) – issue discontinued, will expire as scheduled on their original expiration dates, some countries may deny entry to holders of the green, handwritten passports;

Machine Readable Passport or MRP. (left)  (I have this one right now.) The MRP is no longer shown as an option on the sidebar of the DFA website. My guess is that they are slowly phasing it out and all renewals will be the ePass type. I intend to convert mine to an ePass even before the scheduled expiration date. Electronic Passport, Biometric or better known as  ePass. (right) This is the current type of passport being issued by the DFA right now. The little rectangle  below the word “Pasaporte” differentiates it from the MRP.

A little note about the ePass:

The ePassport takes the MRP to the next higher level and standard in travel documents:  an embedded microchip containing the following: Data essential in verifying the passport holder’s identity, including the holder’s personal data, biometrics and digital signature. This chip is interoperable, that is to say, it can be read by any standard passport machine reader in border controls worldwide.

  • A complex laminate that protects the data page against tampering;
  • Customized invisible images on every page; and
  • A hidden and coded technology that allows the encoding of the holder’s name and passport number on the passport photo.

source: DFA – Speech of Dr. Alberto Romulo  (my note: ‘next higher level‘ sounds kinda redundant…)

Before I get into the steps to renewing your passport, check out this list:

4 Steps  you need to take BEFORE going to the DFA:

STEP 1

  • SET AN APPOINTMENT. By CALLING (02)737-1000 or by APPLYING ONLINE at http://passport.com.ph. If you call, a Customer Care Officer will assist you in setting your appointment. He/She will ask you to provide your personal info and will advise you on the applicable requirements you need to bring on your scheduled appointment. If you apply online, you have two types of appointments to choose from – INDIVIDUAL or FAMILY. You need to FILL UP an online form based on the type of appointment you choose and CHOOSE an appointment DATE and TIME. Allot enough time to process your passport and the time of your travel. We set our appointment early May 2010 and we were scheduled June 30, 2010. If you are in a hurry, you might not be able to leave according to your schedule. Anyway, if you do have the time, these are how the online forms look like:

Did You Know?

ALL passport applicants scheduled for appearance must appear physically at the DFA at the date and time of their scheduled personal appearance for data and image capturing. This applies ALL to  passport applicants, aging from 0 years old onwards. DFA is strict about the personal appearance system, absolutely no chaperone allowed for passport applicants aging 18 years old onwards.

STEP 2

  • DOWNLOAD, PRINT and FILL OUT the passport application forms completely with the appointment reference numbers. WRITE DOWN the reference number given to you because it will be used to cross-check your appointment once you get to the DFA. We were not able to print out the forms because my dh’s laptop crashed. It was actually a blessing in disguise because we found out a glitch in the online appointment system. We contacted Customer Service and discovered that dh was not included in the appointment list even though he applied for himself and our two kids. The system only reflected  our kids’ appointment and his could not be found. It’s a good thing that he had a copy of the appointment reference number so they were able to trace the appointment. Thank God!

STEP 3

  • ASSEMBLE all your requirements. PHOTOCOPY all necessary documents. Applicants will not be admitted at the entrance gate without valid appointment and application forms. For a detailed listing of passport renewal requirements you can check out my previous post How to Renew Your Passport or DFA.

STEP 4

  • ARRIVE EARLY. You must be at the DFA Consular Office 30 minutes before your scheduled time. Early/Late comers will not be entertained. By experience, our June 30 schedule got bumped off because it was declared a holiday. We were given the option to choose which day and what time to go so they were a bit more lenient because of that. Otherwise, as with any other appointment, don’t arrive on time. Arrive before the time. On your appointment date, proceed to the DFA Consular Office located at ASEANA Business Park, Bradco Avenue corner Macapagal Boulevard, Paranaque City (see map below).

Location Map

Here’s a pic I took on our way to the DFA.

Did You Know?

The DFA Passport Appointment System by Internet is currently available ONLY for the DFA Passport in Manila. It is important that all the needed details (i.e. full name, date of birth, place of birth, latest passport number and date of issuance) are provided when you make the request for appointment.

So you’ve done Steps 1 through 4 and finally, you’re all set to go to the DFA. Here’s what you need to do now.

How to Renew your Passport in 4 steps (DFA Aseana)

STEP 1 – Processing

  • PRESENT your printed application form and supporting documents to the Appointment Counter. You will find them immediately as you enter Gate 2 of DFA Aseana. The assigned personnel will verify your papers and your reference number. Once completed, they will direct you to GET your queue number at the Information Counter and then WAIT for your turn inside the Processing Area. Your queue number will appear on the monitor indicating what processing window you will go to.

Here’s what the Processing Area looks like. There are 23 windows (not all are open) available.

Here’s where we sat while waiting for our turn. Wish we had patio cushions but it was kinda fast so it was fine. It was a bit like playing musical chairs.

After the shortest wait in the whole process here’s what happens next. Submit all your documents to the person behind the counter for verification and inform them the type of processing you want – Regular or Rush (Expedited). They will ask you to sign some forms re receiving your canceled passport and you will be directed to the next step.

Did You Know?

Passport Fees

Regular Processing: Php 950.00 (20 working days)

Rush Processing: Php 1,200.00 (10 working days)

An additional fee of Php 200.00 will be charged for processing of Lost Passports if it is still valid.

STEP 2 – Payment

  • Hooray, you survived Step 1 so now it’s on to Step 2. GO TO THE SECOND FLOOR and look for the Passport Enrollment Center. You won’t miss it. Go inside this room and PAY your passport fees at the CASHIER.  After that, go a little further into the room and GET another number and wait for it to be flashed onscreen. Once you see your number, proceed to your assigned enrollment booth.  Step 2′s a fairly easy step, depending on how long the line is. You’ll be done with this one within tolerable time.

Here are a few more pics to show you how it looks like.

The Passport Enrollment Center. Note: the spelling looks a bit weird and shows up in my spell check so I’m sticking to the old spelling.

This is how it looks like inside. You can see where the cashier windows are.

Don’t forget to get your number at Number 3 or else they won’t process your enrollment.

STEP 3 – Enrollment

  • Step 3 is where it get’s a bit tricky. This is the part where they do all the biometric stuff. They encode all the data in your application form, get your thumbmarks (left and right) and they take your picture against a light blue background. No need to bring pictures that get rejected after you’ve done all the queuing and waiting. Since that’s a lot to do just for one application, how much more if you’re a family. So this is the longest part of the whole process. The number we picked was 2500 so we had to wait for a looooooong while before it became our turn.

Here are more pics to give you an idea of what it’s like.

Check out the numbers on the screen. We picked 2500 so you can imagine how looooooooooooooong we had to wait for our turn.

This is what happens when you become bored from waiting. A poor paparazzi shot of Benjie Paras (the one in stripes) who was there that day.

On the wall near the escalator…going up to the 2nd floor.

The holding area (the view from outside)… where people inside waited… and waited… and waited…

Can you tell how bored I am…

FINALLY!!! Our turn…

Data Encoding. Check. Fingerprints. Check. Signatures. Check. Snapshot. Check. Hallelujah!!! It’s almost  5 0′clock…whew! We made it!

STEP 4 – Delivery

  • Finally, the long wait is over and you’ve done Steps 1 through 3. You now have the option of claiming your passport personally or have it delivered to your doorstep via courier. We opted for the latter since we didn’t want to go back to the DFA.

After 2 weeks… and a day earlier… TADA!

Mabuhay ang Pilipinas! Ü lol

RENEWING YOUR PASSPORT IN DFA REGIONAL CONSULAR OFFICES

Did You Know?

ePassport is now available in 19 RCOs Nationwide.

As of June 18, 2010, the Department of Foreign Affairs-Office of Consular Affairs encourages the public to avail of the passport processing and/or renewal in any of the 19 Regional Consular Offices (RCOs) located nationwide.

The RCOs are located in:

  • Clarkfield, Pampanga
  • San Fernando, Pampanga
  • Baguio
  • La Union
  • Tuguegarao
  • Batangas
  • Lucena
  • Puerto Princesa
  • Legazpi
  • Iloilo
  • Bacolod
  • Tacloban
  • Cebu
  • Cagayan de Oro
  • Davao
  • Zamboanga
  • Butuan
  • General Santos
  • Cotabato

LIST OF DFA OFFICES

DFA Main Office: Board of Foreign Service Examinations, Department of Foreign Affairs, DFA Building, 2330 Roxas Boulevard, Pasay City ° Tel. (02) 834-3080/ 3083 ° Fax (02) 551-5976

DFA RCO Baguio: Don Monsylito Building, 16 Legarda Road, Baguio City ° Tel (074) 424-3358, 442-2258 ° Fax (074) 442-2255

DFA RCO La Union: Pasado Building, Pagdalagan Norte, San Fernando, La Union ° Tel (072) 888-3733, 888-3107 ° Fax (072) 888-5484 ° Email: dfalaunion@sflu.com , la_union@dfa.gov.ph

DFA RCO Tuguegarao: Municipal Building, Tuguegarao, Cagayan Valley ° Tel (078) 846-4813, 846-1482 ° Fax (078) 846-2310 ° Email: tuguegarao@dfa.gov.ph

DFA RCO Clark Field: Balikbayan Shopping Mall, Claro M. Recto Avenue, Clarkfield, Angeles, Pampanga ° Tels. (045) 599-7777 ° Fax No. (045) 599-6555 ° Email: pampanga@dfa.gov.ph

DFA RCO Lucena: 3rd Floor, Pacific Mall, M.L. Tagarao St., Barangay III, Lucena City ° Tel. (042) 710-4526, 373-1898 ° Email: dfarcolc@pldtdsl.net

DFA RCO Puerto Princesa: 2nd Floor, Puerto Princesa City Coliseum, National Highway, Barangay San Pedro, Puerto Princesa City

DFA RCO Legazpi: 4/F, LCC Expressmart Building, Rizal St., Legazpi City ° Tel. (052) 480-3000, 820-3396 ° Fax (052) 480-1773 ° Email: dfa_ legazpi@yahoo.com

DFA RCO Iloilo: Yulo Street, Iloilo City ° Tel. (033) 336-1737, (02) 487-3041 ° Fax (033) 335-0221 ° Email: dfailo@skyinet.net

DFA RCO Bacolod: 2nd Floor, East Block Square, Circumferential Road, Barangay Villa Monte, Bacolod City ° Tel. (034) 434-8338

DFA RCO Cebu: Causing Lozada Building, Osmena Blvd. cor Lapu-lapu Street, Cebu City ° Tel. (032) 256-3193, 253-6798 ° Fax (032) 256-0624 ° Email: cebu@dfa.gov.ph , dfacebu@mozcom.com

DFA RCO Tacloban: Leyte SMED Center, Capitol Site, Sn. Enage, Tacloban City ° Tel. (053) 321-8233, (053) 321-8237 ° Fax (053) 321-8237 ° Email: taclobansco@dfa.gov.ph , dfa_rcotac@glodelines.com.ph

DFA RCO Zamboanga: Go-Velayo Building, Veterans Avenue, Zamboanga City ° Tel. (062) 991-4398, (062) 991-2202 ° Fax (062) 991-7958 ° Email: rcozambo@jetlink.com.ph

DFA RCO Cagayan de Oro: Geleng Building, Lapasan Highway, Cagayan de Oro City ° Tel. (08822) 724-309, (088) 857-2175 ° Fax (08822) 726-578 ° Email: rco@cdo.webling.com , cagayan_deoro@dfa.gov.ph

DFA RCO Davao City: Ebro-Pelayo Building, E. Jacinto Street, Davao City ° Tel. (082) 227-3900, 224-4885, 227-0713 ° Fax (082) 221-4552, 227-0712 ° Email: davaorco@ultimate.info.com , davaorco@yahoo.com

DFA RCO Butuan: CESIA Building, Montilla Boulevard, Butuan City ° Tel. (085) 342-7822 ° Fax (085) 342-5700 ° Email: dfarco_butuan@yahoo.com

DFA RCO General Santos: Gaisano Complex, J. Catolico St. Lagao, General Santos City ° Tel. (083) 553-8380, 826-9089 ° Email: rco.gsc@gmail.com

DFA RCO Cotabato: People’s Palace,City Hall, Cotabato City ° Tel. (064) 421-3478 ° Fax (064) 421-3495

ETA: (edited to add)

DFA RCO Pampanga

OIC: ASUNCION N. FLORENTIN
City Central TrTerminal (CCTT)
Lazatin Blvd., Corner Olongapo-Gapan Road
San Juan, City of San Fernando, Pampanga

Tel. No: (045) 961-6175
Email add: pampanga@dfa.gov.ph
rcopampanga@yahoo.com

More RCOs will be opened this year and in the future to further enhance the issuance of passports to all Filipinos travelling overseas.

The Philippine ePassport is also now being issued by the following Foreign Service Posts (FSPs), namely: Agana, Brunei Darussalam, Chicago, Doha, Dubai, Hong Kong, Honolulu, Kuala Lumpur, London, Los Angeles, Milan, New York, Osaka, Ottawa, San Francisco, Seoul, Tokyo, Toronto and Washington D.C.

Other FSPs are expected to issue the ePassport in due course.

The Philippine passport is also widely accepted by most commercial establishment as a valid government-issued identity document.
(source: DFA Public Advisory)
Thanks for reading this far. It’s been a looong post but I hope you find it useful. If you find it helpful, comments are highly appreciated. Shameless plug – if you want to stay up to date with the latest on my blog – follow me on twitter.

About the author

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teysHow to Renew your Passport in 4 steps – DFA Aseana (with pics)

38 Comments on “How to Renew your Passport in 4 steps – DFA Aseana (with pics)”

  1. lizahilton

    i applied sa internet SM megamall for renewal , pero sabi sa akin ” please be at DFA Aseana ” which means hindi ako sa megamall mag papa picture , is this right ?

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  5. Jun Jun Geronimo

    tanong ko lang poh yung pag paparenew ng pasport kailangan pa bang mag pa appoint kasi balak ko poh sa dfa tuguegarao ko nalng iparenew pag uwi ko kasi uwi ako nga may ma xpired ng july pwedeng punta nalang po b dun na magparenew…thanks

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  8. baby

    hello,ask ko lang po kung pwde ko na bang e renew ung passport ko?ang xpire nya sa march 16 2012,kasi aalis ako sa OCT plan ko sa DFA legaspi na lang e renew,kailangan ko pa bang mag set ng appointment?or i can go direct to DFA legaspi with out appointment?thanks

    1. teys

      Puede naman po ata pumunta ng derecho sa DFA Legaspi. Online appointments are mainly for the DFA in Aseana. Provincial offices may have different procedures.

      1. baby

        ty for the reply,anyway pwde malaman kung ano yong requirment for passport renewal sa DFA legaspi? need pa ba ung birth certificate na new issue sa NSO at valid ID for renewal?mayron kasi ko birth certificate d2 pero last 2002 pa na issue.thanks again…

  9. jo

    hi there, for your passport renewal — were you asked for NSO birth certificate?

    and if yes, did they require the NSO BC to be newly issued, too?

    any other documents we should not forget to bring for passport renewal?

    thanks. and btw, very informative post :)

  10. Denmark

    Very well said, very informative ang blog na to…

    Tanong ko lang po kung anong oras appointment nyo? tapos 5PM kayo natapos?
    I am worried, baka hindi ako matapos ang isang araw sa DFA ASEANA.
    My appointment time is 8AM. Madaming ng tao kaya?

    thanks!

  11. Maki

    Nakaka-frustrate ang DFA Pampanga. I am asking them kung makukuha ko na ng Feb 16, 2011 (passport date of release), tama bang isagot na, “hindi po namin sure, kasi depende po un sa DFA Main”. nakakatawa lang, ano pang sense ng naglagay sila ng date of release sa claim stub ng passport mo? napaka-sungit pa ng lahat, walang mabuting maisagot.

  12. edna

    i’ve been calling dfa clark numbers pero laging busy even dfa manila. i don’t know kung ano process or sino kausapin for rush passport ( renewal & change status) my father died & need to attend for his burial in canada.

  13. T

    I accompanied my daughter today to get her new passport. I reviewed your blog post and took down notes beforehand so that we would not be wasting time when we get there. Thank you very much, this is very informative.

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  15. anne

    hello pwede mag renew ng passport sa pampanga kahit walang appointment,kasi pag tumatawa ako hina hang lang nila ang phone!sayang lang ang pera,thanks

    1. teys

      nakaka frustrate nga po talaga pag ganyan ang serbisyo ng mga kawani ng ating gobyerno… hope you were able to renew your passport anyway…

  16. Ramil

    Hi, do you know if san fernando, pampanga branch does online appointments as well like the paranaque branch? Or i have to show up in papampanga branch and physically set an appointment? Please reply, i need help. Thanks in advance.

    1. teys

      Hi Ramil,
      I don’t think RCO San Fernando does online appointments yet like DFA Aseana. Otherwise, they would have a specific website to process online appointments for their RCO. You may try calling the numbers listed here or email them just to be sure about setting appointments. Tyagaan na lang siguro sa pagtawag, as with any gov’t office.

  17. jef

    just wondering, do we need to make an appointment kung sa pamapnga kami magrerenew ng pasport? o pwedeng walk in na lang kung sa pampamga naman?? maybe u have the answer? thanks.

    1. teys

      I think you can do both (set an appointment or walk-in) sa Pampanga. A lot of people go to nearby RCO’s just to renew their passports to avoid the long ‘appointment system’ wait at the DFA Aseana. You may try calling the numbers listed here or email them just to be sure. Tyaga na lang sa pagtawag. Hope this helps!

  18. Kat

    so even if you’re a “family” you still have to wait the long line for data capture/picture? kawawa naman mga babies. are you allowed to go out and just return when you think it’s your turn? I’m thinking, if the number was 1300 when you got your 2500 slot, mga 2 hours siguro ang wait?

    1. teys

      unfortunately yes… we, together with our kids, had to wait that long just for that… i think it was around 2 hours nga. puede naman lumabas just make sure you have your number and you return before your number is flashed onscreen…

  19. jenn

    im from quirino province…RCO Tuguegarao is very far from my province. can i apply thru electronic passporting…im a fist time applicant.

    1. teys

      Hi Jenn,
      You can apply for an ePass at any RCO nearest you. Please refer to the list of RCOs in this post to find out which one is closest to your place.

      Thanks for dropping by!

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